Help Center

How Cocovox Protects Your Child

What we filter

  • Profanity and inappropriate language
  • Slurs and hate speech
  • Personal information (social security numbers, email addresses, phone numbers)
  • Self-harm and violence encouragement

What we can't filter

  • Misinformation phrased in clean language
  • Emotionally manipulative content
  • Age-inappropriate complexity
  • Subtle bias or stereotypes

How it works

  • Every AI response is scanned before your child sees it
  • If something is caught, the AI rephrases with an age-appropriate message
  • Safety events are logged and visible in your parent dashboard
  • Safety features are always ON by default -- they can only be changed by an administrator

What you can do

  • Check the Safety section in your dashboard for event history
  • Contact us if you see something that should have been filtered
  • Review your child's conversation history at any time

For clinical professionals

Your clinical vocabulary allowlist automatically includes diagnostic terminology (e.g., spastic, flaccid, retardation). Violence-related language and personal information remain filtered in all contexts -- therapeutic discussions involving these topics should use your clinical documentation tools rather than Cocovox.