How Cocovox Protects Your Child

How it works

Messages with words on our blocked list, like swearing and slurs, aren’t sent to Coco, and your child is asked to say it a kinder way.
If something your child types sounds like they may be hurt or unsafe, Coco’s reply starts by pointing them to a trusted adult and a help line, and a note is saved for our team to review. The note says what kind of worry it was, not the words.
When Coco finishes a typed reply, the app checks it for words on the same list and swaps it out if it finds one. Part of a reply can show while Coco is still writing it.
After Coco replies to your child, typed or spoken, we check the reply. If it’s flagged, a note is saved for our team to review. This check doesn’t change what your child saw or heard.
The word checks are for typed chats. They look for words and phrases, and no check can catch everything.

After your child practices, see how it went in “While you were away” on your Family Dashboard
Contact us if you see something that should have been caught