Account & Billing Overview

Manage your subscription, billing, and account settings

4 min read

Your Account

Your Cocovox account is your central hub for managing your learning experience, subscription, and personal settings.

Account Settings

Access your settings at Settings → Account:

Profile - Name, email, avatar, and bio
Preferences - Learning preferences and notifications
Security - Password and login settings
Subscription - Plan and billing information
Privacy - Data controls and visibility

Updating Your Profile

Go to Settings → Account → Profile

Click on any field to edit it

Click Save to apply changes

Changing Your Email

To change your email address:

Go to Settings → Account → Email
Enter your new email address
Enter your password to confirm
Check your new email for a verification link
Click the link to complete the change

Note: You won't be able to log in with your old email after changing it. Make sure you have access to your new email before switching.

Changing Your Password

Go to Settings → Account → Security

Click "Change Password"

Enter your current password

Enter and confirm your new password

Connected Accounts

If you signed up with Google or Microsoft, you can:

Link additional sign-in methods
Add a password for email login
Disconnect a linked account (if another login method exists)

Notification Settings

Control what emails and notifications you receive:

Learning Reminders - Daily/weekly study prompts
Weekly Progress Emails - Automated Sunday reports with learning summaries
Product Updates - New features and improvements
Marketing - Tips, promotions, and news

Weekly Progress Emails

Parents receive individual child progress reports; teachers receive class summaries with student attention alerts. Configure your preferred delivery day, time, and timezone in Settings → Email Preferences. Every email includes a one-click unsubscribe option.

Deleting Your Account

To permanently delete your account:

Go to Settings → Account → Delete Account
Review what will be deleted
Enter your password to confirm
Your account will be scheduled for deletion

Caution: Account deletion is permanent. All your data, progress, and subscription will be lost. Family accounts must remove all children first. Consider exporting your data before deleting.

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