Billing

Manage your subscription and billing history

5 min read

Payment Methods

We accept the following payment methods through our secure payment provider (Stripe):

Credit cards (Visa, Mastercard, American Express, Discover)
Debit cards
Apple Pay (on supported devices)
Google Pay (on supported devices)

Note: All payment management is handled securely through Stripe's billing portal. Click "Manage in Stripe" from Settings → Billing to update payment methods.

Managing Your Payment Method

To add or update your payment method:

Go to Settings → Billing

Click "Manage in Stripe" button

You'll be redirected to Stripe's secure billing portal

Add, update, or remove payment methods as needed

Billing Cycle

Plans are billed monthly, on the same date each month. Every plan includes sessions, voice, and deep dives with no credits to buy or track, within a generous daily limit that resets each day.

Viewing Invoices

Access your billing history:

Go to Settings → Billing
Scroll to the Invoices section
Click on any invoice to view or download as PDF

Invoices include all the details needed for expense reporting or tax purposes.

Failed Payments

If a payment fails:

You'll see a warning banner across the app
A notification will appear when you log in
We'll send you an email notification
You have 14 days to update your payment method

To resolve a failed payment:

Click "Update Payment" from the warning banner
Or go to Settings → Billing → "Manage in Stripe"
Update your card in the Stripe portal

Refunds

Our refund policy:

First-time subscribers get a full refund within 14 days if not satisfied
After that, monthly plans are generally not refunded, but contact support for exceptions

To request a refund:

Email Corey@cocovox.ai
Include your account email and reason for refund
Refunds are processed within 5-10 business days

Promo Codes and Discounts

Promo codes can be applied during checkout. If you have a discount code:

Start the subscription process
Enter your code in the checkout form
The discount will be applied automatically

Note: Promo codes cannot be combined. Some codes are for new subscribers only and won't work on existing subscriptions.

Tax Information

Sales tax is calculated based on your billing address as required by local laws. Tax details appear on your invoice.

Currency

All prices are in USD. Your bank may apply currency conversion fees for non-USD cards.

School and District Billing

Classroom and Clinical Classroom plans are arranged directly with your school or district, and billing terms are set in that agreement. Contact support@cocovox.ai to discuss options.

Billing Questions

For billing issues, contact Corey@cocovox.ai with your account email. Include invoice numbers or transaction IDs when applicable.