Help Center

Audio & Video Issues

Troubleshoot microphone, speaker, and media problems

5 min read

Microphone Issues

Microphone Not Working

If Cocovox can't access your microphone:

1

Check Browser Permissions

Click the lock icon in your browser's address bar and ensure microphone access is allowed for cocovox.ai.

2

Check System Permissions

  • Windows: Settings → Privacy → Microphone → Allow apps to access
  • Mac: System Preferences → Security & Privacy → Microphone
  • iOS: Settings → Cocovox → Microphone
  • Android: Settings → Apps → Cocovox → Permissions
3

Test Your Microphone

Test in another application to confirm it works (Voice Memos, Zoom, etc.).

4

Select the Right Microphone

If you have multiple microphones, go to Settings → Audio and select the correct one.

Poor Audio Quality

  • Use a headset or external microphone for better quality
  • Reduce background noise
  • Speak clearly and at a consistent distance from the microphone
  • Check that your microphone isn't muffled or covered

Recording Cuts Off

  • Ensure you have a stable internet connection
  • Keep the browser tab active while recording
  • Don't exceed the maximum recording length (10 minutes for most features)
Tip: For best results, record in a quiet environment with minimal echo. Hard surfaces reflect sound; soft furnishings absorb it.

Speaker/Playback Issues

No Audio Playback

If you can't hear audio:

  • Check your system volume isn't muted
  • Ensure headphones are properly connected
  • Click somewhere on the page first (browsers block autoplay)
  • Check that the correct audio output is selected in your system settings

Audio Playing on Wrong Device

  1. Check your system audio settings
  2. In your browser, click the speaker icon in the tab
  3. Select the correct output device

Text-to-Speech Not Working

  • Ensure text-to-speech is enabled in Settings → Accessibility
  • Check that you have an active internet connection
  • Try a different voice in Settings → Voice

Video Issues

Videos Not Playing

  • Check your internet connection speed
  • Try lowering the video quality setting
  • Disable hardware acceleration in your browser
  • Clear your browser cache

Videos Buffering or Stuttering

  • Pause and wait for the video to load more
  • Close other tabs and applications using bandwidth
  • Connect to a faster network if available
  • Try watching during off-peak hours

Image Upload Issues

Can't Upload Images

  • Check file format (JPG, PNG, GIF supported)
  • Ensure file is under 10MB
  • Try a different image
  • Check browser permissions for file access

Image Not Displaying

  • Refresh the page
  • Clear browser cache
  • Check if the image appears in another browser

Device-Specific Issues

iPad/iPhone

  • Ensure Low Power Mode is off (can affect audio)
  • Check that Silent Mode isn't enabled
  • Use Safari for best compatibility

Android

  • Grant microphone permission when prompted
  • Use Chrome for best compatibility
  • Check that battery saver isn't blocking audio

Chromebook

  • Go to Settings → Privacy → Site Settings → Microphone
  • Ensure cocovox.ai is allowed

Still Having Issues?

Contact support with:

  • Your device and browser version
  • Description of the issue
  • Screenshots if possible
  • Steps to reproduce the problem

Email: support@cocovox.ai

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